How we handle your information

What our privacy notice applies to

This notice explains how this independent guide to addiction treatment in Florida collects, uses, and shares information when you visit the site or call the helpline. We are not a treatment provider, and we do not diagnose anyone. The people who answer the helpline are treatment advisors working with licensed providers. Visiting the site or placing a call costs nothing remains private and commits you to nothing.

It applies to the website, the free 24/7 helpline, and any form you fill out to request a callback. It does not cover what a treatment provider does with your information after you are connected with them. When you ask to be connected with a Florida provider, we share only the details you agree to send to that provider.

What we collect and why

We collect your name and phone number so an advisor can call you back or answer questions when you reach out. You may also choose to share insurance details and a short description of your situation, but those fields are optional and nothing is required to call.

Insurance information helps an advisor check which of the 494 SAMHSA-listed facilities in Florida may match your coverage. Sharing a few details about your situation lets an advisor suggest a level of care that fits, such as detox, residential, or outpatient. If you would rather not share anything, you can still call and ask general questions. We collect only what you choose to give.

Your details reach a treatment provider only after you request a connection. Before anything is transmitted, an advisor explains what would be shared and with whom, and the choice to proceed is yours. We never sell your health information, and we do not hand it to advertisers, data brokers, or unrelated third parties.

If you ask for a referral, an advisor may send your name, phone number, and the details you approved to a licensed provider in Florida. Sending your details to a provider only happens after you say yes to that connection during the call. Once a provider has your information, their own privacy practices apply, so it is fair to ask them how they handle records. Being connected does not promise admission, coverage, or any outcome.

How we record calls and keep them

Calls to the helpline may be recorded for quality and training, and a notice plays at the start so you know before you speak. If you prefer not to be recorded, tell the advisor and ask how to proceed. You may also ask what was written in your record.

We keep contact details and call notes only as long as needed for the purpose you gave them, then remove them under our retention schedule. Records tied to a referral are kept only long enough to follow up and confirm the connection was made. You can ask us to delete your information at any time, and we will explain what we can remove and what may need to stay for legal reasons.

Your choices and state resources

You can decline to share optional details, ask what we hold, request corrections, or ask us to stop contacting you. None of these choices affects your ability to call again later. If you are in immediate danger or thinking about harming yourself, call or text 988, the Suicide and Crisis Lifeline, which is separate from this site.

Florida's Medicaid program covers treatment at 304 of the SAMHSA-listed facilities, and 14 listed facilities report offering services at no fee, so cost questions are worth asking directly. You can ask an advisor to check which Florida programs accept Medicaid before you share anything further. If a provider you are considering is accredited, you can verify that status with the Joint Commission or CARF yourself.

Contact us about privacy

You can reach us with any privacy question, request to access your information, or request to delete it by calling the helpline or using the contact details listed on this site. We aim to respond to privacy requests promptly and to explain any step in plain language.

If any part of this is unclear, raise it during the call and an advisor will explain it before you decide what to share. Opening a call about addiction treatment in Florida with a question about privacy is a sensible move and requires no personal details. For general treatment information, SAMHSA's National Helpline at 1-800-662-4357 is also available.